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SANTECH SUPPORT SERVICES
Santech’s service department can help you thrive in today’s technology-dependent
world. In more than a decade of gaining extensive maintenance experience,
Santech has provided support for companies of every size in every industry. If
you’re tired of having to request information and assistance from five different
manufacturers to create the system that you want, let Santech become your
one-stop shop for all your computer needs.
Why Santech?
Your FREE Evaluation
Service and Maintenance
Trouble Ticket System
Santech Online Resource Center
Need immediate assistance? Email
your support question to a Santech engineer now!
Why Santech?
With Santech support services, you can empower your IT staff, managers and
supervisors. Santech can provide extended hours access to support engineers,
priority response commitments, routine preventive checkups, education services,
special partner discounts on technical service options, and much more!
In addition, Santech has numerous special options to make your business run as
smoothly as possible. We can provide after hours support for those sudden
emergencies and fast and reliable on-site support and maintenance that helps
your business succeed.
Your FREE Evaluation
Santech offers a free, first-time evaluation of your system. Our engineers can
quickly assess the problems and needs of your system, whether it’s a stand-alone
station or a wide area network and provide you with the best options to create
an environment that is right for you. Santech’s highly skilled engineers and
consultants are uniquely trained to assist customers in maximizing and
protecting their technology investment. To sign up for your free evaluation,
contact us now!
Service and Maintenance
Santech network consultants can construct customized service and maintenance
programs that fit your company’s needs. Our technicians construct a personalized
package that can include: Remote, phone, or on-site support, hardware and
software maintenance, extended hours access to support engineers, priority
response agreements, routine preventive maintenance work and much more. For
information on the various service types and levels Santech offers,
click here.
Trouble Ticket System
In most cases, Santech will require that a trouble ticket be issued in order to
help our technicians become familiar with the problem before they begin working
on it. The form is available online to be downloaded (Word or PDF formats) and
can be faxed to (310) 473-6100 or emailed to
tech_support@santech.net. Please
feel free to print and distribute copies of the form within organization.
Santech Online Resource Center
Need a driver? Are you unsure of your product’s specifications? For a list of
contact information, including phone numbers and web sites, for all the
manufacturers whose products are featured and sold by Santech, see the Santech
Resource Guide.
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